• Human Resources Specialist – Capacity Building and Organizational Culture

    Locations CA-ON-Burlington
    Posted Date 3 weeks ago(2/7/2020 11:02 AM)
    # of Openings
    End Date
    Human Resources
    Canadian Rate
    CAD $30.77/Hr.
  • Overview

    World Renew recently reviewed its human resources department services and identified a need to strengthen staff care and compliance for nurturing a healthy organizational culture. This supports a key organizational value for people flourishing. The purpose of this position is to give oversight to implementing policies and training initiatives that ensure staff serve in a workplace that is safe and with healthy, respectful relationships. This includes encouraging the implementing of safeguarding policies, including a Complaints Policy across the breadth of organization. To do this well, this position will focus on organizing training, coaching and compliance in areas such as ensuring staff knowledge of human resources policies and procedures (at all levels), developing skills for handling complaints and investigations with staff focal points and accessing resources for enhancing staff wellbeing.

    The application deadline is March 15, 2020. 

    Essential Duties and Responsibilities include the following

    1. Staff Capacity and Safeguarding
         a. Serve as Safeguarding and Complaints Coordinator
         b. Developing a strategy and training materials on human resources policies and procedures appropriate for a variety of audiences including but not limited to; general orientation for new staff, Complaints Focal Points, Partners;
         c. Strengthening capacity and knowledge of key staff on addressing relationship challenges, including complaints handling procedures to enable effective response to complaints. This includes support to team leaders on using appropriate mechanisms for their        context.
         d. Coaching Country Directors on “high capacity indicators for human resources”, including their selection and support for Safeguarding and Complaints Focal Points.
         e. Providing ongoing training to Safeguarding and Complaints Focal Points on handling complaints, in general and in specific cases as requested.
         f. In collaboration with other CRC agency representatives, convene and/or participate in a safeguarding learning group to surface existing promising practices
         g. Pursuing training opportunities for one’s own capacity to ensure knowledge and practices are relevant and up-to-date within complaint handling, PSEA etc.
         h. Strengthen understanding and application of data and privacy policies
    2. Handle complaints as per World Renew Complaints and Incidents guidelines
    3. Staff Care and Wellbeing
         a. Revising and recommending policies, procedures and standards that affect staff care and healthy organizational culture. This could include participating in policy revisions.
         b. Organizing training opportunities and resources that strengthen team-building, crucial accountability skills, restorative practice and other interventions for integrating organizational values
         c. Organizing training opportunities and resources that strengthen staff skills for stress management, work-life balance, trauma healing and good self-management
    4. Perform other duties as assigned.
      These may include such tasks as supporting recruitment efforts during peak times, supporting with human resource development projects and covering tasks during absence of other human resources staff.

    Supervisor Responsibilities



    1. Membership in a Christian church and agreement with the doctrine of the CRC signified by signing a covenant statement
    2. Demonstrated commitment to quality and accountability in the international development sector
    3. Proven ability to work on sensitive issues and able to maintain discretion and confidentiality
    4. Commitment to building capacity of colleagues through training events, development of resources and providing a mentoring approach
    5. Proactive and able to work independently with minimal supervision
    6. Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity
    7. Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure
    8. Able and willing to work collaboratively in a team setting
    9. Highly proficient in Microsoft Office software including MS Word, MS Excel and MS Power Point
    10. Able and willing to attend intensive PSEA training, and other trainings as necessary
    11. Strong communicator both written and verbal, comfortable presenting to groups

    Education and/or Experience

    1. At least a bachelor’s degree, in human resources, international development, political science or related specialty
    2. At least 3 years-experience is required in aspect of nurturing organizational culture such as developing policies, implementing team-building training strategies, developing complaints handling, management of investigations, compliance and/or safeguarding interventions
    3. Experience working with vulnerable populations
    4. Minimum two years of work experience is required in HR related training and/or coaching

    Language Skills

    Fluency in English, both written and verbal, is required for this position; a working knowledge of Spanish and/or French is an asset.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extended time spent in front of a computer screen using electronic mail, reviewing data, and reports, and meeting teams virtually.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There may be occasional international travel to destinations with rough terrain, unreliable access to water and electricity, and increased exposure to illness.


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